FAQ

Frequently Asked HVAC Questions

  • What should I do if my air conditioner stops working?

    First, shut-off the unit at the thermostat. Next, check the filter to see if it is clogged with debris and change if needed. Check to see if the breaker has been tripped at the main electrical panel. Check to see if the thermostat is operational or requires battery replacement. Contact G & L Services at (423-242-8257) for repairs or service if needed.

  • What should I do if my furnace stops working?

    First, shut-off the unit at the thermostat. Next, check the filter to see if it is clogged with debris and change if needed. Check to see if the breaker has been tripped at the main electrical panel. Check to see if the thermostat is operational or requires battery replacement. Contact G & L Services for repairs or service if needed.

  • What should I do if I smell natural gas around my furnace?

    If you smell natural gas, call your Gas Company, open windows and doors and exit the home immediately. Contact G & L Services for repairs or service if needed.

  • How often should I have my heating and air conditioning equipment serviced?

    G & L Services recommends annual maintenance on both your heating and cooling systems. Cooling systems should be checked prior to the hot summer months, and heating systems should be checked prior to the cold winter months.

  • How often should Freon be added to my air conditioner?

    Air conditioners are a closed system and should not require adding refrigerant. If the equipment is low on refrigerant, there may be a service-related problem or a leak in the system. Refrigerant leaks can be repaired in some cases or may require equipment replacement. Contact G & L Services for repairs or service if needed.

  • What are the benefits of having a maintenance agreement?

    Routine maintenance lowers utility costs, maintains capacity and extends equipment life. G & L Services VIP Maintenance Plan offers a 15 percent discount on parts and priority service. 

  • What can a homeowner do to ensure the equipment operates efficiently?

    Keep your filters clean. Keep leaves, foliage and other debris from building up around outside air conditioners. It is important to schedule routine maintenance, safety inspections and repairs.

  • Should the blower fan motor be set to "On" or "Auto"?

    It is generally recommended to set the fan motor to the "auto" position. 

  • Do you provide service 7 days a week?

    G & L Services provides service Monday through Friday. Weekends, holidays and after hours calls are available for emergency situations.

  • How can I schedule a service call?

    For immediate response contact us at (423) 242-8257 or submit an on-line request form for non-emergencies.

  • Where can I find what brands and models you service?

    We service all brands and models.

  • What is ductless air conditioning?

    Ductless air conditioning doesn’t use air ducts to transport cool air through a building. Instead, indoor air units blow the conditioned air directly into the room or area they’re installed in.

  • What types of AC systems do you install?

    We install all types of HVAC systems and ductless mini-splits. Schedule a quote to find the right fit for your home by calling G & L Services at (423) 242-8257.

  • What is carbon monoxide?

    Carbon monoxide (CO) is a colorless, odorless, and tasteless gas produced by partial fuel combustion which, in turn, is frequently caused by insufficient access to oxygen. Appliances relying on natural gas, charcoal, wood, or kerosene are common sources of CO gas, especially if they are not running correctly or have been installed incorrectly. CO is poisonous to the body and is lethal at high levels or prolonged exposure.

  • What are the effects/symptoms of carbon monoxide?

    Initial symptoms such as nausea and fatigue are often mistaken as a result of the flu. But CO gas exposure can progress, potentially leading to confusion, organ damage, or even death. Other symptoms include:

    • Headaches

    • Dizziness

    • Chest pain

    • Vomiting


  • How can I eliminate indoor odors?

    If an air freshener isn’t doing the trick, there may be microbes or contaminants nearby producing the unpleasant odor. Bacteria and mold are common sources, but they can be resolved with the sanitation properties of a germicidal UV light. They are particularly effective against odor-producing microorganisms and viruses.

  • How can I make my HVAC eco-friendly?

    Scheduling frequent tune-ups on your HVAC systems can help extend your system’s life span, which is a big step for personal sustainability. Smart thermostats also control the daily temperature of your home and help with zoning, which reduces the impact on your systems by not having major temperature changes. Using energy-efficient HVAC systems can also be a big step in making your HVAC eco-friendly. High-efficiency HVAC systems are usually ENERGY STAR certified, which lowers carbon emissions by reaching high performance for less energy.

Contact G & L Services For Any HVAC Needs!

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